Foster a Culture of Innovation
The third of our three strategic priorities for 2018-2020 is to foster a culture of innovation.
We believe a culture of innovation begins with a shared understanding of the needs of the community, and the core services the library provides to meet these needs. Our first step toward this innovative culture is to match our core services to community outcomes, and create benchmarks for reaching those outcomes. We believe this framework will enable staff at all levels to better share and assess ideas to fill service gaps.
- The FVRL and Xiamen (China) Public Library Staff Exchange Project began in 2018, with financial support from the Library Foundation.
- We worked with Library Lean consultant John Huber to analyze our technical services workflow for improvements. Staff have made changes and greatly improved the time it takes materials to get from delivery into our patrons' hands.
- We launched a new logo and brand, as well as a year-long marketing campaign designed to increase visibility and use of library services.
FVRL's staff training for 2019 will focus on solving problems, meeting needs, and supporting ideas that result in core service improvements in these areas:
- Collections—Physical and digital materials to use, borrow, download or stream
- Customers—Reference, reader’s advisory, technology assistance, patron accounts
- Programs—Classes, performances, storytimes, discussions, forums
- Spaces—Brick and mortar locations, online environments, bookmobiles, outreach
- Technology—Computers, internet access, software, experiential learning