Fort Vancouver Regional Libraries For patrons of FVRLibraries in Washington State. Use this form if your library account is not working or to report an issue with online library services or resources. You can also visit a library location or call to speak with a staff person. Your Info If you are experiencing a problem with your account or with OverDrive/Libby, please provide all the information in this section to verify your account. If your contact information has changed, please provide your new information in this section and your old information in the Describe the situation box in the next section. Name * Library card number & PIN * Email address (if you don't have email, use [firstnamelastname]@[firstnamelastname].org) * Telephone number * Address Birth date Your library * Select One Battle Ground Community Library Cascade Park Community Library Goldendale Community Library Goldendale/Klickitat Bookmobile La Center Community Library North Bonneville Community Library Ridgefield Community Library Skamania/West Klickitat Bookmobile Stevenson Community Library Three Creeks Community Library Vancouver Community Library Vancouver Mall Library Washougal Community Library White Salmon Valley Community Library Woodland Community Library Yacolt Library Express Yale Valley Community Library None or multiple Where did you get stuck? Describe the situation. Please provide the text of any error messages and the book titles that are giving you trouble. * Which library service are you trying to use? * Select One Libby/OverDrive OverDrive website Flipster Freegal Music Hoopla Kanopy PressReader Other library eResource Which title format are you trying to access? Select One Libby ebook Libby eAudiobook EPUB (eBook/eComic) Kindle (eBook) Read/view/listen in browser PDF (eBook) MP3 (eAudio/Music) MP4 (Video) HTML What type of computer or tablet are you using? Which Operating System version does your device use? Select One iOS 9.4.5 or older iOS 10.0 or newer Android 7.1.0 or older Android 7.1.1 or newer Mac (specify version where you describe the situation above) Windows 7 or older Windows 8 Windows 10 or newer Other Leave this field blank Fields marked with * are required. Please answer the question below to submit: What is the answer to (18 + 9)? * Reload Captcha Submit FAQs Getting started How do I borrow eBooks or eAudiobooks from the FVRL catalog? How do I send library eBooks to my Kindle or Kindle app? How do I download my eBook or eAudiobook? How do I send eBooks to my eReader (not a tablet)? Audiobook help How do I return eBooks or eAudiobooks? How do I renew eBooks and eAudiobooks? The audiobook I want to download is .odm. How do I make it MP3? My OverDrive audiobook has supplementary content. How do I download and read it? What is happening with the OverDrive app? My car doesn't have Bluetooth capabilities. How can I listen to eAudiobooks while driving? How do I use the Libby app for OverDrive? What if the Libby app won't play my whole audiobook? OverDrive help I just got a new library account number and/or PIN. Does that affect my eBooks, eAudiobooks, and eMedia? I accidentally picked the wrong eBook format—what do I do? My OverDrive book won't download to my device. What can I do? How do I update my email address in OverDrive or the Libby app? OverDrive says there is something wrong with my library card. What do I do? Why am I getting an "Error! Unrecognized checkout type: (undefined)" error message when I try to check out an eBook? Why did my eBook/eAudiobook expire today when it said I had "one day left"? Libby and OverDrive app help How do I clear the cache in the OverDrive app? What if the Libby app won't play my whole audiobook? What are the accessibility options for OverDrive and Libby? What is happening with the OverDrive app? How do I update my account number in Libby? How do I use the Libby app for OverDrive? Libby app help I just got a new library account number and/or PIN. Does that affect my eBooks, eAudiobooks, and eMedia? How do I return eBooks or eAudiobooks? How do I renew eBooks and eAudiobooks? How do I use the Libby app for OverDrive? What are the accessibility options for OverDrive and Libby? I accidentally picked the wrong eBook format—what do I do? How do I download my eBook or eAudiobook? Why do I have two library cards in Libby? How do I update my email address in OverDrive or the Libby app? My OverDrive audiobook has supplementary content. How do I download and read it? My OverDrive book won't download to my device. What can I do? What is happening with the OverDrive app? How do I update my account number in Libby? What if the Libby app won't play my whole audiobook? Why did my eBook/eAudiobook expire today when it said I had "one day left"? Other technology Can I send a fax at the library? How do I get started with Zoom?
