I accidentally picked the wrong eBook format—what do I do? Find out what to do if you picked Kindle but wanted EPUB—or the other way around.
My OverDrive audiobook has supplementary content. How do I download and read it? Find out how to download and view an eAudiobook's supplementary content.
How do I return eBooks or eAudiobooks? Learn how to return eBooks and eAudiobooks before the due date (when they return automatically).
How do I update my email address in OverDrive or the Libby app? Learn how to update your email address in the Libby app or the FVRL OverDrive website.
How do I update my contact information? How to update or add your email address, phone number, text message number, address, or name in your library account.
How do I send library eBooks to my Kindle or Kindle app? Check out eBooks from OverDrive and read them in Kindle format.
The audiobook I want to download is .odm. How do I make it MP3? Find out how to listen to OverDrive audiobooks or transfer them to an iPod or MP3 player.
OverDrive says there is something wrong with my library card. What do I do? Find out why OverDrive might not let you sign in.
How do I renew eBooks and eAudiobooks? Learn how to renew your digital eBook and eAudiobook checkouts.
How do I borrow eBooks or eAudiobooks from the FVRL catalog? Use our catalog to locate, select format, and borrow eBooks and eAudiobooks.
I just got a new library account number and/or PIN. Does that affect my eBooks, eAudiobooks, and eMedia? Learn how to update your account number or PIN in OverDrive, Kanopy, or Hoopla
How do I clear the cache in the OverDrive app? Clearing the cache may help with login or downloading issues.
My OverDrive book won't download to my device. What can I do? Get step-by-step instructions to download eBooks from OverDrive.
How do I download my eBook or eAudiobook? Learn the several ways to download an OverDrive eBook or eAudiobook.
What are the accessibility options for OverDrive and Libby? Change fonts or color; discover screen reader compatibility.
What is happening with the OverDrive app? The OverDrive app is a legacy tool that was discontinued on May 1, 2023; learn how to switch to Libby.
Why did my eBook/eAudiobook expire today when it said I had "one day left"? Learn about how OverDrive counts days.
How do I update my account number in Libby? Delete an old account and add a new one in the Libby app for OverDrive.
Why am I getting an "Error! Unrecognized checkout type: (undefined)" error message when I try to check out an eBook? You've hit the checkout limit.
How do I send eBooks to my eReader (not a tablet)? Download and transfer books to your Kindle, Nook, or Kobo eReader.